Welcome to the Stoke-on-Trent Covid-19 Support network

We are a consortium made up of Stoke-on-Trent City Council, Voluntary Sector Organisations and Volunteers.  Whether you are an organisation or an individual, looking for help or wanting to support others in Stoke-on-Trent, you have come to the right place.

This website has been set up in order to co-ordinate the response locally to ensure that everyone who needs help can receive it, and that everyone who is well and wants to help others, can do so.  You will find links with information about services and support available from local organisations, alongside volunteer opportunities for those wanting to get involved.

We will be working closely with health colleagues to ensure that residents of Stoke-on-Trent are supported, protected and kept well-informed. We will share links to the latest Government and NHS advice within these pages, alongside local news and updates.

Please use the links to our online forms or call our helpline if you would like to submit an offer or request for support.

Contact our Helpline: 01782 234234

This service and helpline will operate 5 days a week Monday to Thursday 9:00am to 5:00pm and 9:00am to 4:30pm on a Friday.  If you call or submit your form outside of these hours we will respond to your request as soon as possible during the opening times.

If you are unable to access the telephone helpline please e-mail communities@stoke.gov.uk and someone will get in touch with you to discuss your support needs.

Are you an organisation or group that is offering support?

Are you an Individual looking for support?

Are you an organisation or group looking for support?

Are you an individual that would like to help?

How To Cancel Government Food Parcels

Follow this process if you don't wish to receive a free Government food parcel

If an individual no longer wants to receive a Government food parcel they need to re-register at www.gov.uk/coronavirus-extremely-vulnerable or via the phone number on their NHS letter and answer ‘yes’ to the question ‘Do you have a way of getting essential supplies delivered at the moment?’

This will not affect an individual’s supermarket priority status.

If you or anyone in your household are experiencing symptoms of Covid-19 please follow current Government and NHS guidelines

If you are experiencing mild symptoms, please do not call NHS 111. Please follow the advice given in our latest information pages.