This page explains what those involved in service delivery and digital support need to consider in light of the covid-19 pandemic. It offers practical guidance and signposts to helpful resources on planning for local lockdowns, moving your services online, data protection and ensuring business continuity. This page is primarily aimed at senior leaders and anyone involved in managing the operations of a voluntary organisation.


  • Planning for local tiered restrictions
  • Moving your services online
  • Understand your users’ needs
  • Explore options and talk to others
  • Develop your service and seek feedback
  • Helpful resources
  • Data protection
  • Developing a business contingency plan
  • Renegotiating with existing funders

Delivering Activities and Services