Citizens Advice Staffordshire North and Stoke-on-Trent are looking for Remote Advisors.

CAB are looking for advisors to join their team giving advice from home, initially by email. As an email advisor you will have plenty of time to research the issue, write the advice and get it checked by a supervisor before sending it to the client. Once you are confident with email advice and we are happy with your progress you can train to do phone advice and then web chat if you wish.

You will need:

  • A computer with webcam or a tablet, a smartphone and internet access
  • A safe space to work where your screen cannot be overlooked and you cannot be overheard during telephone supervision
  • If you progress to phone advice you will need a phone with voicemail turned off

Training
Will be a mix of remote lessons over Microsoft Teams and e-learning whenever we have enough volunteers to form a small learning group

To Apply
This is an ongoing vacancy. You can find more information about the role and how to apply on our website. If you would like an informal chat first, contact Margaret Collin on 01782 408638 or margaret.collin@snscab.org.uk

Find out more and download an expression of interest slip at SNSCAB – Volunteering