Being a Telephone Befriender Volunteer

What is the aim of the service?
The service aims to help improve the wellbeing of our vulnerable customers through regular telephone calls or digital support. You will provide conversation, friendship and information to people who are isolated and lonely.

What would I be required to do as a telephone befriender Volunteer?
You would give a small amount of your spare time on a regular basis to help a vulnerable person you are matched with. You would make regular contact with them through a telephone call or another digital method such as Skype or Microsoft Teams or Zoom.

Do I need qualifications to volunteer?
You don’t need any qualifications. All we ask is that you have a phone and a quiet, secure place to make calls.

We value skills and experiences from all walks of life and we encourage anyone to apply to volunteer. If you have supported older or vulnerable people before, then that is an added bonus. What we are looking for is reliability and commitment, and someone who is non-judgemental and genuinely cares about improving someone’s life.

Do I get any support as a volunteer?
Yes. You will receive regular support and contact and will be supported with whatever help you need.

Time Commitment
We ask our volunteers to commit to a minimum of an hour a week and to commit to volunteering for 3 months wherever possible.

Requirements of the Role:
• Attend an interview and any training needed for the volunteer role.
• Agree to a Disclosure and Barring Service check if required, and provide two references.
• Undertake a 1 month settling in period.
• Make calls as assigned to you at the time and day agreed by you and Honeycomb Group.
• To develop and maintain appropriate boundaries of confidentiality with customers, other volunteers and Honeycomb Group staff.
• To give where possible Honeycomb Group advanced notice of any cancelled or re-arranged calls and absence.
• Report any problems encountered to Honeycomb Group.
• To adhere to the policies and procedures of Honeycomb Group.

Boundaries of the role:
As a volunteer – for both your own safety and the vulnerable person’s – it is important that you keep within clearly defined boundaries of your role. Some important points to remember:

• Do respect the person’s confidentiality by not discussing them with friends, family or other volunteers. You should only discuss their details with Honeycomb Group.

• Do not give out your personal contact details. It is very important that you remain in control of your own volunteering. Giving out your personal contact details could lead to the older person contacting you at inappropriate times, which could be awkward for you and is not appropriate to this service.

• Do not offer to visit the older person at home – even if they should live within a close travelling distance this is not permissible under the boundaries of Honeycomb Group.

What to do if you are interested:
Contact Honeycomb Group:
Email: volunteering@honeycombgroup.org.uk
Call: 0330 094 8878