As well as our previous support, we are currently expanding our telephone, email and online advisory service to families. The support helps the family with important information via phone, email and face to face. This can range from helping parents with application forms, creating budgets and signposting to other services.

Warm Homes Project
Warm Homes is a family support service that aims to alleviate fuel poverty amongst families with disabled children in the East Midlands, West Midlands and the North West of England.
Research shows that families with a disabled child often have lower family incomes than those with a non-disabled child. Many parents are unable to work due to having to care for their child full-time and an estimated 20% of families go without all the heating they need during the winter months.
Caudwell Children has been awarded a grant from the Energy Saving Trust to operate a new service called Warm Homes, also known as the Energy Industry Voluntary Redress Scheme, to address this important issue.

This new service will be delivered to families by Caudwell Children in partnership with Auriga. Established in 2004, Auriga is one of the UK’s leading providers of services to people in financial difficulty. They specialise in supporting people who find themselves in challenging circumstances and are in need of help and advice.

Which regions are covered?
The Warm Homes scheme is available to families with a disabled child in the following six areas of the East Midlands, West Midlands and the North West:
• Birmingham
• Nottingham
• Stoke-on-Trent
• East Staffordshire
• Liverpool
• The Wirral

Who is eligible to apply?
To be eligible, you must meet the following qualifying criteria:
• Live in one of the geographic areas covered by the Warm Homes scheme
• Have a child with a disability (under the age of 19)
• Would like help understanding and managing your home energy usage and household bills

Best way to contact:
Telephone: 0345 300 1348

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